Refund Policy
At Party People WA, we want you to love your party supplies! If something isn't right with your order, we're here to help. Please read our policy below for refunds, exchanges, and returns.
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Change of Mind
​We accept returns for change-of-mind purchases under the following conditions:
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The item is unused, unopened, and in original packaging
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Contact us within 7 days of receiving your order
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You must provide proof of purchase (e.g. order number or receipt)
Note: Change-of-mind returns do not apply to custom, personalised, or clearance items.
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Return shipping is at the customer's expense, and original shipping charges are non-refundable.
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Damaged or Faulty Items
If your item arrives damaged or faulty, we will offer you:
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A replacement,
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A refund, or
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A store credit,
depending on the situation.
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Please notify us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Clear photos of the damaged item and packaging
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Incorrect Items Received
If you received the wrong item, please contact us within 48 hours​ of delivery. We'll arrange to send the correct the correct products once we have received the incorrect ones. We will provide instructions for returning the incorrect ones.
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Custom and Personalised Orders
Unfortunately, we cannot offer refunds or returns for:
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Customised Items (e.g. personalised decorations)
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Special orders that are made-to-order
Unless the item is faulty or incorrect, these purchases are final.
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Refund Timeframes
Approved refunds will be processed to your original payment method within 3 - 7 business days.
Processing times may vary depending on your bank or payment provider.
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How to Request a Return or Refund​
Please contact us at:
Include your full name, order number, details of the issue and any relevant photos
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Australian Comsumer Law
Our policy complies with the Australian Consumer Law (ACL). You are entitled to a replacement or refund if your item is faulty or significantly different from its description.